1. Custom Made to Order
As part of our commitment to delivering high-quality, custom-made products, we recognize that certain factors in the production and design process may necessitate changes to originally scheduled delivery times. This policy aims to ensure that both our customers and our team are aligned on the potential for delivery time adjustments and the factors that may contribute to such changes.
2. Right to Change Delivery Times
Due to the unique nature of custom-made goods, including the customization and production requirements, the company reserves the right to modify or extend the originally estimated delivery date. These changes may occur for reasons such as, but not limited to:
- Production delays
- Supply chain disruptions
- Material availability issues
- Changes in customer specifications or requirements
- Unexpected technical or design challenges
While we strive to meet our delivery commitments, the bespoke nature of our products means that some factors may be outside of our immediate control.
3. Notification of Changes
If a change to the delivery time is necessary, the company will notify the customer as soon as reasonably possible. This notification will include:
- The reason for the change
- The new estimated delivery time
- Any other relevant details regarding the status of the order
4. Communication and Customer Support
We are committed to providing excellent customer service throughout the process. If customers have any concerns or require further clarification regarding the changes in delivery times, they can contact our customer support team. We will work to accommodate customer needs to the best of our ability while maintaining the integrity of our product and production processes.
5. Exceptions and Circumstances Beyond Control
While we take all reasonable steps to meet delivery times, there may be instances where factors beyond our control (e.g., natural disasters, labor shortages, or unexpected external events) could further impact delivery schedules. In such cases, we will communicate promptly and discuss possible solutions with the customer.
6. Conclusion
We appreciate our customers’ understanding and flexibility regarding delivery times for custom-made goods. Our goal is to deliver high-quality and show quality products while providing a transparent, reliable, and supportive experience throughout the order and delivery process.
By purchasing our custom-made products, customers acknowledge and accept that delivery times may be subject to change due to the nature of these goods.